I am Head of Communities & Engagement at Springer Nature with a role to provide training, guidance and support on our online communities. I worked at BioMed Central for 5 years, where I launched and developed new open access journals, including Microbiome, Zoological Letters and Cancer & Metabolism. Before that, I spent 8 years in research with a PhD in influenza virus innate immunity from the University of Reading and Health Protection Agency and then as a postdoc at Imperial College London researching smallpox vaccines, viral ion channels and apoptosis. Please get in touch with any training needs, technical questions or general comments!